一般条款及细则
我们是健乐有限公司(下称为「我们」、「本公司」或 健乐 )，且我们拥有及经营网站 www.healthquest.hk (下称为「本网站」或 healthquest.hk )。我们的网站透过互联网（包括透过使用应用程式）提供线上购物模式，并提供一站式送货服务（「服务」）。

阁下使用本网站前请仔细阅读本条款。阁下使用本网站或其中任何部分，即代表阁下同意受下列条款及细则所约束。我们可能不时更新此张贴以修订本条款及细则。经修订的条款将于张贴日起生效。

登记
阁下须于使用服务或作出订购时先向我们登记。一经登记，即表示阁下声明（而我们有权据此依赖有关声明）阁下年满18岁或以上，并有构成具法律约束力合约的能力。
当登记时，阁下必须：
(i) 提供准确、完整及最新的登记资料；
(ii) 确保妥善保存个人使用者名称及密码；
(iii) 授权我们假设只有您或您授权的人士使用阁下的使用者名称及密码登入本网站
如阁下所登记的资料有任何更改，须立即通知我们以确保我们能够有效地联络您。
如我们有合理理由怀疑阁下所登记的资料属不实、不准确、并非最新或不完整，我们有权取消阁下的订单，或及注销阁下的注册。 在这情况下，阁下在此同意不向我们提出诉讼及索偿，追讨任何赔偿。
订购
1.当阁下作出订购时，产品价格以订购当日所示为准。
2.本网站所有产品价格均以港币计算。
我们保留权利可全权酌情就任何理由不接纳或取消订单，包括但不限于：
阁下所订购的产品并无足够的存货；2. 未能就阁下的地区安排送货；或3. 阁下所订购的一件或多件产品所标示的价格因人为或电脑错误或供应商所提供的定价资料错误而出错。
付款
1.我们使用第三方付款服务以进行网上交易。当阁下作出订购时，阁下同意及接纳，受其条款及细则所限，阁下的信用卡资料将会被付款服务供应商收集、处理及保留。阁下同意及接纳，阁下单独及独自承担阁下于进行信用卡交易时所招致或产生的任何损失，且我们于任何情况下均毋须承担任何有关全部或部分损失。
2.我们不会收集或保留阁下的信用卡资料。如阁下选择储存阁下的信用卡资料作快速结账，阁下同意及接纳有关资料将获第三方付款服务供应商加密及保留。
3.本公司保留权利于任何时间更改网上购物的付款方式而不作另行通知。
4.在本网站上展示的产品及价格仅供参考，以实际交易时的更改或变更为准。
5.其他细节请到 付款方法 了解
退款及退货
1.请阁下于订购前细阅个别产品订明的退货或更换政策。
2.如阁下于收货后发现产品出现产品已损坏 /包装不完整、使用期限少于30日 (注明为短使用期限的产品及特别标示使用期限的特卖品除外)、出现品质问题或遗漏或错误送递产品，可于收货日期的七 (7)天内向我们申请退货或更换，惟阁下需符合下列先决条件： –
(a) 提供有效证明要求退货物品的详情；
(b) 出示有效文件 / 证据证明有问题之产品于healthquest.hk购买；
(c) 尽快把有问题之产品的影像拍摄并透过电邮 / 即时通讯软件发送给我们作为证据；
(d) 要求退货商品未经使用，并处于原先出售的状态及未经使用；及
(e) 提供要求退货商品的所有零件及配件，包括说明书、证书、标签、标记、消耗品、袋及盒等。
3.阁下符合上述第2项的要求及我们认为满意，我们会于批准退货后七 (7)日内就相同产品安排退货及更换。如果该产品没有存货及我们已收取有货款，我们可从阁下的付款户口中退回该产品的金额予阁下。
4.退款方式:(a) 所有退款将预设为以相等金额的退回予以阁下

拥有权
产品的所有风险在送货时转移予阁下，惟士多保留有关产品的拥有权直至已收到所有相关货款。
不可抗力
倘若由于任何「不可抗力」的原因（包括由于火灾、伤亡、意外、天灾、自然灾害、任何香港特别行政区政府或其任何机关的法律、命令、宣告、规例、要求或规定、罢工、劳资争议、劳工短缺或技术工人短缺、产品或原材料短缺或缺乏供应、运输延误或任何其他在士多合理控制范围以外的理由（不论是否与前述理由相似）），导致士多不能履行其在本网站下的责任，士多在该等妨碍的范围内无须就此承担责任。
免责声明
1．本公司及其雇员、承办商及任何第三方供应者(下统称「健乐 」)不对下列事宜作出申述或保证：
(i) healthquest.hk或本伺服器或任何其他 healthquest.hk伺服器所储存或取得的所有资料 (下称「有关资料」) 的完整性、质量、运作、使用、准确性或时效，或对任何目的之适合性或用途；
(ii) 透过 healthquest.hk 或根据有关资料索取、提供或获得之任何产品或服务；
(iii) 浏览 healthquest.hk 或有关资料时不受干扰，或资料正确无误，或有关资料不含任何电脑病毒或不具污染性或破坏性；
2． 阁下不可以有关资料作为倚据。 健乐对阁下因倚据或使用有关资料或本网站而蒙受的任何间接或直接的损害、损失、费用或开支，均不承担任何责任。
知识产权
本网站上所有内容、用户内容、设计、文字、图像及其他材料的知识产权权利，及其选取或安排由我们拥有、控制或获许可。严禁任何未经事前书面批准的授权使用。 本网站中所有商标、产品名称及公司名称或标志为本公司的财产或其各自拥有人的财产。我们并无就使用任何该等商标、外观、产品名称、公司名称、标志或称号给予批准，而该等使用或会构成侵犯持有人的权利。
一般事项

本公司有权随时修改本条款及条件，而无须事前通知。如有任何争议，本公司的决定为最终的决定。
倘若本条款及条件有中文译本，如中、英文本之文义有异，应以英文本为准。
我们高度重视私隐问题。我们的私隐政策涵盖我们使用阁下提供的任何资料。使我们的服务，即代表阁下同意我们可根据我们的私隐政策收集、储存及使用有关阁下的资料。 阁下确认及同意受我们的私隐政策条款所约束。
我们保留权利可全权酌情拒绝用户进入我们的网站或其任何部分，而毋须作出通知，并可拒绝向任何违反此等条款及细则的用户提供我们的服务。
如未经我们的书面同意，阁下不得转让或以其他方式处理此等条款及细则规定的全部或部分阁下权利及义务。
此等条款及细则载列各方的完整协定及谅解，并取代所有有关此等条款及细则的标的事项的先前口头或书面协定、谅解或安排。任何一方均无权依赖此等条款及细则并无载列的任何协定、谅解或安排。
此等条款及细则受香港生效的法律管辖。阁下同意受香港法院的专有管辖权管辖。倘若本协议中任何部份在法律上不能执行，则该部份会于法律容许的最大可能范围内生效，而其他部份则维持完全效力及作用。
由于阁下使用或被指称使用本网站或本网站内容或因阁下违反本协议所引起的任何索偿、诉讼或索求，包括但不限于合理法律及会计费用，阁下同意代我们抗辩，向我们赔偿及使我们、我们的董事、职员及代理人免于损害。
优惠细则及条款
1.我们提供的促销代码或优惠券只适用于透过我们网站一次性的购物，并受相关条款及细则所约束
新客户优惠：新客户必须为从未使用相同之电话号码及/或上门送货地址进行注册，以及从未于我们成功购物之客户。如发现任何客户曾使用相同之电话号码及/或上门送货地址注册为新客户，是次新客户优惠将会被即时取消及所有已订购之货品须收回原价。我们 保留权利取消订单，并恕不另行通知。

我们将采取一切合理商业努力以于我们的网站显示准确及最新的商品价格、资料及库存状态。我们保留更改商品的价格而不作另行通知的权利。若所购买的商品因缺货而未能提供予，我们保留取消阁下订单的权利。

Terms & Conditions
General Terms and Conditions
We are HealthQuest Limited (collectively referred to as “we”, “the company” or “healthquest”) and we own and operate the site www.healthquest.hk (collectively referred to as “our site” or ” healthquest.hk “). Our site offers a convenient way to shop online over the Internet, including by using our applications and also provides one-stop home delivery services (referred to as “services”).

healthquest.hk (collectively referred to as “our site” or ” healthquest.hk “). Our site offers a convenient way to shop online over the Internet, including by using our applications and also provides one-stop home delivery services (referred to as “services”).

Please read the following terms and conditions carefully before using our site. By using our site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.

Registration

1. You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
2. Where you are required to register, you must: (i) provide us with accurate, complete and updated registration information; (ii) safeguard your user name and password; and (iii) authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you.
3. You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
4. In the event that we have reasonable suspicion that any information and material supplied by you to us for registration is untrue, inaccurate, outdated or incomplete and etc., we have absolute discretion to cancel any order made by you and/or terminate/cancel your registration with us and in such circumstances, you hereby agree not to raise any claim against us for whatsoever compensation and reliefs.
   Order
   1.When you place an order, the prices charged are those applicable on the day you order.
   2.All products on healthquest.hk are listed in Hong Kong Dollars.
   3.We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
   no sufficient stock to deliver the products you have ordered; no delivery can be arranged for your area; or one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
   Payment
   1.We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
   2.We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.
   3.The company reserves the right to change the payment terms for any order without prior notice.
   4.Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.
   5.Please refer to “Payment method” for others
   Refund & Replacement
   1.You are advised to carefully read our policy for the refund and replacement policy of the products supplied by us before you make any order from us.
   2.If you find that the products delivered to you are damaged, incorrect, insufficient or having quality problems and etc. after receiving, and the expiry date is in less than 30 days (excluding items mentioned short shelf life and special discounted items that have been specially marked for short-term), you have to lodge your application for replacement to us within seven (7) days from the date of the receipt of the products and you also have to meet the following prerequisite conditions namely: -(a) all valid supporting evidence to prove your request for replacement of the products;(b) all valid supporting documents to prove that the product(s) in problem is/are purchased from healthquest.hk;(c) immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s) or instantaneous communication software;(d) all product(s) in problem for replacement must be in its original state and not used; and(e) all components and parts of the product(s) in problem including but not limited to its user menu, certificates, labels, marks, materials, packing bags and boxes for replacement must be returned to us.
   3.After you duly comply with the requirements stipulated in above 5.2 to our satisfaction, we shall arrange the replacement of equivalent product(s) within 7 days after our approval. If the relevant product(s) subject to replacement is/are out of stock and we have already credited the amount of the relevant products from your account, we shall then arrange the refund through crediting the same to your account of payment.
   4.Process Refund: same amount will be refund to you
   Title
   All risks in the product(s) shall pass to you upon delivery but healthquest shall retain title in the products until full payment has been received.
   Force Majeure
   If the performance by healthquest of its obligations relating to the services it supplies on this site is prevented by reason of “force majeure” (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of healthquest ), healthquest shall be excused from such performance to the extent of such prevention.
   Disclaimer
   1.The company and its employees, contractors and any third party provider (collectively ” healthquest “) make no representation or warranty in relation to:
   (i) the completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, healthquest.hk or the information (the “Information”) stored on or receivable through this or any other healthquest.hk server;
   (ii) any goods or services accessed, offered or obtained through healthquest.hk or pursuant to the Information;
   (iii) the access to healthquest.hk or the Information will be uninterrupted or does not contain any viruses, or contaminating or destructive properties.
5. You shall not rely on the Information. healthquest shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from your reliance or use (whether authorized or not) of the Information or this website.
   Intellectual Property
6. All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.
7. All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights.
   General
   1.We may revise these terms and conditions at any time without prior notice. If any dispute arises, the company’s determination shall be final.
   2.Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
   3.We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
   4.We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
   5.You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
   6.These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
   7.These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
   8.You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or the content or your breach of this agreement.
   Terms and Conditions for Promotions
   1.The promotional code or coupon, which we provide, is only applicable to one-time shopping through our website and they are also subject to the terms and conditions stipulated therefor.
   2.Promotion for New Customers: New customers must fulfill the condition that customer cannot use the same phone number nor home delivery address for registration and successful purchase before. When duplicated phone number or home delivery address is found in database upon a new registered account, the discount will be suspended and customer is requested to return used discount amount by all means. healthquest also reserves the right to cancel the order without prior notice.

We will use all reasonable commercial endeavors to display accurate and up to date price, product information and inventory status. Prices are subject to change without prior notice. If the product of your purchase order is out of stock, we reserve the right to cancel your order.