Terms & Conditions
General Terms and Conditions
We are HealthQuest Limited (collectively referred to as “we”, “the company” or “healthquest”) and we own and operate the site www.healthquest.hk (collectively referred to as “our site” or ” healthquest.hk “). Our site offers a convenient way to shop online over the Internet, including by using our applications and also provides one-stop home delivery services (referred to as “services”).
healthquest.hk (collectively referred to as “our site” or ” healthquest.hk “). Our site offers a convenient way to shop online over the Internet, including by using our applications and also provides one-stop home delivery services (referred to as “services”).
Please read the following terms and conditions carefully before using our site. By using our site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
- You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
- Where you are required to register, you must: (i) provide us with accurate, complete and updated registration information; (ii) safeguard your user name and password; and (iii) authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you.
- You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
- In the event that we have reasonable suspicion that any information and material supplied by you to us for registration is untrue, inaccurate, outdated or incomplete and etc., we have absolute discretion to cancel any order made by you and/or terminate/cancel your registration with us and in such circumstances, you hereby agree not to raise any claim against us for whatsoever compensation and reliefs.
1.When you place an order, the prices charged are those applicable on the day you order.
2.All products on healthquest.hk are listed in Hong Kong Dollars.
3.We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
no sufficient stock to deliver the products you have ordered; no delivery can be arranged for your area; or one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
1.We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
2.We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.
3.The company reserves the right to change the payment terms for any order without prior notice.
4.Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.
5.Please refer to “Payment method” for others
Refund & Replacement
1.You are advised to carefully read our policy for the refund and replacement policy of the products supplied by us before you make any order from us.
2.If you find that the products delivered to you are damaged, incorrect, insufficient or having quality problems and etc. after receiving, and the expiry date is in less than 30 days (excluding items mentioned short shelf life and special discounted items that have been specially marked for short-term), you have to lodge your application for replacement to us within seven (7) days from the date of the receipt of the products and you also have to meet the following prerequisite conditions namely: -(a) all valid supporting evidence to prove your request for replacement of the products;(b) all valid supporting documents to prove that the product(s) in problem is/are purchased from healthquest.hk;(c) immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s) or instantaneous communication software;(d) all product(s) in problem for replacement must be in its original state and not used; and(e) all components and parts of the product(s) in problem including but not limited to its user menu, certificates, labels, marks, materials, packing bags and boxes for replacement must be returned to us.
3.After you duly comply with the requirements stipulated in above 5.2 to our satisfaction, we shall arrange the replacement of equivalent product(s) within 7 days after our approval. If the relevant product(s) subject to replacement is/are out of stock and we have already credited the amount of the relevant products from your account, we shall then arrange the refund through crediting the same to your account of payment.
4.Process Refund: same amount will be refund to you
All risks in the product(s) shall pass to you upon delivery but healthquest shall retain title in the products until full payment has been received.
If the performance by healthquest of its obligations relating to the services it supplies on this site is prevented by reason of “force majeure” (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of healthquest ), healthquest shall be excused from such performance to the extent of such prevention.
1.The company and its employees, contractors and any third party provider (collectively ” healthquest “) make no representation or warranty in relation to:
(i) the completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, healthquest.hk or the information (the “Information”) stored on or receivable through this or any other healthquest.hk server;
(ii) any goods or services accessed, offered or obtained through healthquest.hk or pursuant to the Information;
(iii) the access to healthquest.hk or the Information will be uninterrupted or does not contain any viruses, or contaminating or destructive properties.
- You shall not rely on the Information. healthquest shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from your reliance or use (whether authorized or not) of the Information or this website.
- All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.
- All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights.
1.We may revise these terms and conditions at any time without prior notice. If any dispute arises, the company’s determination shall be final.
2.Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
4.We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
5.You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
6.These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
7.These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
8.You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or the content or your breach of this agreement.
Terms and Conditions for Promotions
1.The promotional code or coupon, which we provide, is only applicable to one-time shopping through our website and they are also subject to the terms and conditions stipulated therefor.
2.Promotion for New Customers: New customers must fulfill the condition that customer cannot use the same phone number nor home delivery address for registration and successful purchase before. When duplicated phone number or home delivery address is found in database upon a new registered account, the discount will be suspended and customer is requested to return used discount amount by all means. healthquest also reserves the right to cancel the order without prior notice.
We will use all reasonable commercial endeavors to display accurate and up to date price, product information and inventory status. Prices are subject to change without prior notice. If the product of your purchase order is out of stock, we reserve the right to cancel your order.